Top 10 Companies in the US that Control Your Choices

The Illusion of Choice Avinash Kaushik shared this wonderful visualization which shows how amazing marketing can be. 10 companies in the US control almost 100% of the “choices” that we have when it comes to consumer products. We feel that we have a choice, but not really. In MBA school they teach us about two marketing strategies, “house of brands” or “branded house.” This is an excellent example how how…
Read more...Customer Service is Failing Consumers [INFOGRAPHIC]

Consumer Disservice: 89% of Dissatisfied Consumers Often Switch to Competitors Consumers are easily dissatisfied and frustrated. In an infographic by Drumbi, it shows that 60% of US comsumers don’t think companies have tried to improve their customer service, while 80% have abandoned a transaction thanks to poor service. Only 3 out 10 Complaints on Twitter Get Responded to In a whitepaper published by Cookerly, they reported a recent survey by TolunaQuick found…
Read more...Tags:Community Management , Infographic , Marketing

